European Accessibility Act Compliance in Slovakia

Act No. 351/2022 Coll. applies to services provided to consumers, and § 3(b) defines a service provider as anyone who provides or offers a service to consumers on the Slovak market. § 2(1) lists four groups: parts of passenger transport by air, bus, rail and water, namely websites, mobile services, electronic tickets and electronic ticketing services, travel information and interactive self-service terminals located in Slovakia; financial services, which § 3(l) defines to include credit agreements, investment services, payment services, payment account services and electronic money; e-books and dedicated software; and služby informačnej spoločnosti (information society services), which footnote 3 defines by reference to § 2(a) of Act No. 22/2004 Coll. on electronic commerce. Part E of Annex 2 to Government Regulation No. 283/2023 Coll. adds requirements for that last group, such as accessibility information about the products and services sold, where the responsible economic operator supplies it, and accessible payment functions.

§ 2(2)(a) leaves out regional transport, together with urban and suburban transport, except for their interactive self-service terminals. § 2(2)(b) also excludes online maps and mapping services whose key information for maps meant for navigation is provided in an accessible digital form, and website or app content that neither the provider nor an entity it controls produced or funded.

Products are covered by Government Regulation No. 89/2026 Coll., whose § 1(2) lists consumer general purpose computer hardware and its operating systems, self-service terminals, consumer terminal equipment used for electronic communications or for access to audiovisual media services, and e-readers. The self-service terminals are payment terminals, along with ATMs, ticketing machines, check-in machines and interactive information terminals used for covered services.

Under § 6(2) of the Act a covered service provider must describe in its general terms, or a similar document, how the service works and how it meets the accessibility requirements, and keep that information available in written and oral form for as long as it provides the service. A provider that relies on a fundamental alteration or a disproportionate burden under § 7(1) must keep its assessment for five years after it last provides the service under § 7(2), and give written notice under § 7(5) to the SOI and to the supervisory authority of the Member State where the service is provided.

§ 2(3) excludes services provided by a mikropodnik (micro-enterprise), and footnote 4 takes the definition from Commission Recommendation 2003/361/EC: fewer than 10 staff and annual turnover or annual balance sheet total of no more than EUR 2 million. The exemption covers services only. A micro-enterprise that makes or sells a covered product still has to meet the product requirements, although § 14(3) and § 14(5) of Government Regulation No. 89/2026 Coll. relieve it of documenting its assessment of a fundamental alteration or disproportionate burden and of notifying the supervisory authority.

§ 2(5) leaves the accessibility of electronic communications services and of services giving access to audiovisual media services to separate acts. Article VIII of the Act inserted § 83a into Act No. 452/2021 Coll. on electronic communications, and Article IX inserted § 60a and § 60b into Act No. 264/2022 Coll. on media services. Both exempt micro-enterprises, in § 83a(9) and § 60b(5). A service provider that is a managing body under § 5(2) of Act No. 95/2019 Coll. on information technologies in public administration, such as a ministry or a municipality, keeps its duties under that Act, which § 2(4) leaves unaffected. That Act also transposes the public-sector Directive (EU) 2016/2102.

The transposing act is zákon č. 351/2022 Z. z. o prístupnosti výrobkov a služieb pre osoby so zdravotným postihnutím a o zmene a doplnení niektorých zákonov (Act No. 351/2022 Coll. on the accessibility of products and services for persons with disabilities and on amending certain acts). The Národná rada Slovenskej republiky adopted it on 4 October 2022, and it was promulgated in the Zbierka zákonov (Collection of Laws) on 29 October 2022. Article X put it into force on 28 June 2025, and § 13 with its annex names Directive (EU) 2019/882 as the act it transposes.

Act No. 318/2025 Coll. changed one footnote from 1 January 2026. Act No. 88/2026 Coll. made four changes from 30 May 2026: § 5a bars prohibiting or restricting a service on the grounds of the accessibility requirements when it meets them, a reworded § 8(2)(c) widens what the supervisory authority must publish on its website, § 8(3) has it provide that information in an accessible format on request, and § 10a takes public procurement supervision out of § 8 and § 10.

Two government regulations carry the detailed requirements for services and for products, while separate acts deal with electronic communications and with access to audiovisual media services. The detailed requirements for services are in Nariadenie vlády Slovenskej republiky č. 283/2023 Z. z. (Government Regulation No. 283/2023 Coll.), adopted on 6 July 2023 under § 11 of the Act and in force since 28 June 2025. For products, Nariadenie vlády Slovenskej republiky č. 89/2026 Z. z. (Government Regulation No. 89/2026 Coll.) has applied since 30 May 2026 and repealed Government Regulation No. 282/2023 Coll., which had applied from 28 June 2025.

Slovakia transposed late. The Commission decided on a letter of formal notice on 19 July 2022, and on 8 October 2025 it decided to send a reasoned opinion in case INFR(2022)0326, considering that some transposition gaps remained. On 26 September 2026 the Commission infringement database still listed the case as active.

Act No. 351/2022 Coll. names no technical standard. § 4(2) presumes that a service meets the accessibility requirements to the extent it conforms to harmonised standards whose references are published in the Official Journal of the European Union, and § 4(3) does the same for technical specifications. § 10 of Government Regulation No. 89/2026 Coll. gives products the same presumption.

For websites, Annex 1(c) of Nariadenie vlády Slovenskej republiky č. 283/2023 Z. z. requires the websites and mobile applications through which a service is provided to follow the standards for accessibility and functionality of websites and applications under § 24(1)(b) of Act No. 95/2019 Coll. Decree No. 78/2020 Coll. on standards for public administration information technology sets that standard in § 14(1) as following the rules of the Slovak technical standard STN EN 301 549, in particular the level A and AA rules of WCAG 2.1. EN 301 549 V3.2.1 applies the WCAG 2.1 level AA success criteria to web content. EN 301 549 V4.1.1, which adopts WCAG 2.2 AA, was published on 2 September 2026 and is not yet cited in the Official Journal.

§ 8(1) of Act No. 351/2022 Coll. makes the Slovenská obchodná inšpekcia (Slovak Trade Inspection, SOI) the supervisory authority for all services the Act covers, including information society services and financial services. Under § 8(2) the SOI inspects compliance, investigates complaints about inaccessible services, publishes information on its work and decides on administrative offences. § 8(4) applies Act No. 128/2002 Coll. on state control of the internal market in consumer protection matters to that supervision where § 8(2) and § 10 do not provide otherwise. § 9 makes the SOI the market surveillance authority for the covered products as well, under § 26(a) of Act No. 56/2018 Coll. on conformity assessment.

Electronic communications services fall under § 83a of Act No. 452/2021 Coll. on electronic communications, with requirements set by Decree No. 345/2025 Coll. of the Úrad pre reguláciu elektronických komunikácií a poštových služieb (Regulatory Authority for Electronic Communications and Postal Services). A provider must inform that authority without delay under § 83a(2)(d) when a service stops meeting them. Services giving access to audiovisual media fall under § 60b of Act No. 264/2022 Coll. on media services, and § 145a has the Rada pre mediálne služby (Council for Media Services) fine a provider EUR 100 to EUR 3,000 for breaching it.

A consumer can report an inaccessible service to the SOI through its online complaint form, Nahlásiť podnet. Under § 6(1)(d) a provider whose service does not comply must tell the SOI without delay why, and which corrective measures it will take, and must tell the supervisory authority of the Member State where it provides the service as well. Under § 6(1)(e) it must take those measures within one year of that notice.

§ 10(2) sets fines for service providers from EUR 200 up to 3% of turnover for the previous accounting period, and at most EUR 6,000 for failing to make the service accessible or to publish the accessibility information under § 10(1)(a) and (b). The ceiling is EUR 20,000 for the offences in § 10(1)(c) to (e), such as failing to take corrective measures, and EUR 30,000 for failing to cooperate with the SOI or give it the documents it requests under § 10(1)(f). Under § 10(3) the SOI does not fine an offence under § 10(1)(a) or (c) if the provider takes corrective measures, or shows that compliance would be a fundamental alteration or a disproportionate burden under § 7(1).

For products, § 28(2)(f) of Act No. 56/2018 Coll. sets a fine of EUR 200 to EUR 200,000 for making available a product that does not meet the essential requirements, and § 3(1) of Government Regulation No. 89/2026 Coll. treats the product accessibility requirements as essential requirements. Under § 28(11) the fine can reach double that amount for a repeat breach within one year of a final fine decision. The SOI annual report for 2025, dated May 2026, records that 31 SOI employees took part in training on accessibility criteria for merchants' websites on 28 and 29 October 2025. It reports no inspection or fine under Act No. 351/2022 Coll.