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European Accessibility Act Compliance in Estonia (LPS)

The European Accessibility Act is transposed in Estonia by the Toodete ja teenuste ligipääsetavuse seadus (Products and Services Accessibility Act), passed on 30 May 2022 and in force since 28 June 2022. Its requirements apply to products placed on the market and services provided from 28 June 2025. The covered services include e-commerce, financial services, e-books, electronic communications, parts of passenger transport, and services giving access to audiovisual media. This is the private-sector regime. Public bodies are covered separately.

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National law Toodete ja teenuste ligipääsetavuse seadus, short form LPS (Products and Services Accessibility Act), passed 30 May 2022, published as RT I, 15.06.2022, 1, in force since 28 June 2022 and applied since 28 June 2025. Two regulations of the Minister of Social Protection of 8 June 2022 sit under it: regulation no 45, Toote ja teenuse funktsionaalsed ligipääsetavusnõuded ja nõuded nende kohta antavale teabele (functional accessibility requirements for products and services and requirements for the information given about them), RT I, 15.06.2022, 5; and regulation no 46, Ettevõtja ebaproportsionaalse koormuse hindamise kriteeriumid ja ligipääsetavusnõuete kohaldamata jätmisest teavitamise kord (criteria for assessing disproportionate burden and the procedure for notifying non-application), RT I, 15.06.2022, 6. Estonia notified transposing measures by the 28 June 2022 deadline and was one of only three member states to do so, with Denmark and Italy, so it was not among the 24 states that received letters of formal notice on 20 July 2022. The Commission still treated the transposition as incomplete. On 19 April 2023 it opened infringement procedure INFR(2023)2013 against Estonia, saying that Estonia, Denmark and Italy had not fully transposed the Directive by the deadline. The Act has not been amended since it was passed, and Riigi Teataja still shows the original text as the version in force.
Web standard EN 301 549. Estonian law does not name a standard for private-sector services. Section 15 of the Act presumes conformity where a product or service has been assessed against harmonised standards or technical specifications covering the accessibility requirements, without naming any, and regulation no 45 of 8 June 2022 restates the functional accessibility requirements in the Directive's terms without citing a standard. In its guidance for businesses the Tarbijakaitse ja Tehnilise Järelevalve Amet points private-sector websites and mobile applications to the same EN 301 549 that the public sector follows, citing recital 46 of the Directive, and notes that a new version of the standard is in preparation. That guidance pins no version. The version EN 301 549 V3.2.1 (2021-03) appears on the authority's separate page on public-sector requirements. Estonia has no national web accessibility standard of its own. For the public sector the standard is named in the law: Ettevõtlus- ja infotehnoloogiaminister regulation no 20 of 28 February 2019, Veebilehe ja mobiilirakenduse ligipääsetavuse nõuded ning ligipääsetavust kirjeldava teabe avaldamise kord, made under the Avaliku teabe seadus, pinned EN 301 549 V2.1.2 (2018-08) until the amendment of 21 December 2022, in force 3 January 2023, replaced that with EN 301 549 and no version.
Enforcement State supervision is exercised by the Tarbijakaitse ja Tehnilise Järelevalve Amet, TTJA (Consumer Protection and Technical Regulatory Authority), under section 16 of the Act. Section 18 lets it require an economic operator to bring a product or service into conformity immediately and, where the operator fails to do so, prohibit or restrict making the product or service available on the national market or demand its withdrawal. Product-side supervision runs through the Toote nõuetele vastavuse seadus (Product Conformity Act), which section 26 of the Act amended for that purpose. The Act creates no dedicated accessibility complaints procedure. A consumer reports an inaccessible service to TTJA, which also conducts extra-judicial misdemeanour proceedings under section 21, and a contractual dispute with a trader can be put to the tarbijavaidluste komisjon (Consumer Disputes Board), which sits at TTJA. Two penalty figures are written into the Act. Section 19 sets the upper limit of the penalty payment for failing to comply with a precept at 10,000 euros. Section 20 makes providing a service that does not conform to the accessibility requirements punishable by a fine of up to 100 fine units, which is 800 euros since the fine unit rose to 8 euros on 1 January 2025, and up to 20,000 euros where the offender is a legal person. The Act sets no other amounts.

Who has to comply in Estonia

The Act covers businesses that place covered products on the market in Estonia or provide covered services to consumers there, wherever the business itself is established. The service categories listed in section 2(3) are e-commerce services, electronic communications services, e-books and dedicated software, financial services, parts of air, bus, rail and waterborne passenger transport services such as websites, mobile device-based services, electronic tickets and self-service terminals, and services providing access to audiovisual media services. Section 3(4) defines a microenterprise as one that employs fewer than ten persons and has an annual turnover or annual balance sheet total not exceeding two million euros. Both limbs have to be met. Section 2(11) disapplies the Act to microenterprises that provide services. Products are not exempt. Public bodies fall under a separate regime, the Avaliku teabe seadus (Public Information Act) and the accessibility regulation made under it, which transposes Directive (EU) 2016/2102 rather than the EAA.

The deadlines that matter

30 May 2022

Riigikogu passes the Toodete ja teenuste ligipääsetavuse seadus, published as RT I, 15.06.2022, 1

8 June 2022

The Minister of Social Protection adopts regulation no 45 on functional accessibility requirements and regulation no 46 on disproportionate burden

28 June 2022

The Act and both regulations enter into force, on the EU transposition deadline

20 July 2022

The Commission sends letters of formal notice to 24 member states for not communicating full transposition. Estonia is not among them

19 April 2023

The Commission opens infringement procedure INFR(2023)2013 against Estonia, alongside Denmark and Italy, for not fully transposing the Directive

28 June 2025

Requirements start to apply to products placed on the market and services provided, under section 22(1)

28 June 2030

End of the transition for service contracts signed before 28 June 2025 and for products already used to provide a service

WCAG 2.2 AA, EN 301 549

Prove your Estonia compliance

Conforma tests your site against WCAG 2.2 AA and EN 301 549, the standard the Tarbijakaitse ja Tehnilise Järelevalve Amet points service providers to under the Toodete ja teenuste ligipääsetavuse seadus. It drafts the information explaining conformity that section 11(2) requires a service provider to prepare and make available to the public, and it keeps a dated record of the issues found and fixed. Two limits are worth stating plainly. Automated testing covers only part of the standard, so the record is evidence of testing rather than a finding of compliance. Section 11(2) also asks for that information in accessible oral form, which you have to produce yourself.

Estonia EAA questions, answered

Which businesses does the Estonian Act apply to, and from when?

The Toodete ja teenuste ligipääsetavuse seadus entered into force on 28 June 2022, but section 22(1) applies its requirements to products placed on the market and services provided from 28 June 2025. Service contracts signed before that date may run unchanged until they expire, and no later than 28 June 2030. Products already used to provide a service may also keep being used until 28 June 2030. Self-service terminals put into use before 28 June 2025 may run to the end of their economic life, and no longer than 20 years from first use.

Is my small business exempt?

Section 2(11) disapplies the Act to service providers that are microenterprises. Section 3(4) sets the test: fewer than ten employees and an annual turnover or annual balance sheet total of no more than two million euros. Both limbs must be met. The exemption covers services only. A microenterprise that manufactures, imports or distributes a covered product is still bound, with lighter documentation duties.

Which accessibility standard applies in Estonia?

The Act does not name a standard. Section 15 presumes conformity where a product or service has been assessed against harmonised standards or technical specifications covering the accessibility requirements, and regulation no 45 of 8 June 2022 sets functional requirements without naming one. In practice that standard is EN 301 549, which the Tarbijakaitse ja Tehnilise Järelevalve Amet points businesses to in its guidance. That guidance pins no version, and it says a new version of the standard is in preparation. There is no separate Estonian web standard for businesses.

Who enforces the Act and what are the penalties?

The Tarbijakaitse ja Tehnilise Järelevalve Amet supervises compliance under section 16 and conducts misdemeanour proceedings under section 21. It can require corrective measures, restrict or prohibit a service, or demand withdrawal from the market. Section 19 sets the upper limit of penalty payments for ignoring a precept at 10,000 euros. Section 20 punishes providing a non-conforming service with up to 100 fine units, currently 800 euros, or up to 20,000 euros for a legal person. Figures of 5,000 to 32,000 euros circulate on vendor sites. They are not in the Act.

This page is a plain-English summary, not legal advice. Check the cited national law for specifics.

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